Returns & Refund Policy

2. Return Eligibility

To qualify for a return or replacement under our satisfaction guarantee:

• The return request must be submitted within 14 calendar days of delivery.
• The product must be at least 50% unconsumed (determined by weight/volume upon inspection). TODO: confirm with lawyer.
• Items marked as final clearance or promotional gifts are non-refundable.

3. Damaged or Defective Items

If your order arrives damaged, leaking, or defective, please take a photo and contact our support team at contact@glowvai.in within 48 hours of delivery. We will issue an immediate replacement or full refund without requiring a return.

4. How to Request a Return

1. Email support at contact@glowvai.in or message us on WhatsApp.
2. Provide your order number, phone number, and a brief description of why the formula did not suit your skin.
3. Our support team will send you return instructions or schedule a pickup. TODO: confirm with lawyer.

5. Refund Processing Timeline

Once your return is inspected and approved, refunds are credited back to your original payment method within 5 to 7 business days. TODO: confirm with lawyer.

6. Non-Returnable Items

For hygiene and safety reasons under Indian cosmetics regulations, opened lip products or products that have been completely consumed cannot be returned unless verified as defective upon delivery. TODO: confirm with lawyer.