Help center
How can we help?
Pick a topic, or write to the team that handles it. We reply on working days.
Orders and cancellations
Place, change or cancel an order.Payments
How you pay and what to do if something goes wrong.Face scan help
Get a good result and know where your photo goes.Track an order
Check where your order is.Delivery
How the 15-minute estimate works and what can slow it.Returns and refunds
What you can return and how long refunds take.Questions and answers
Short answers about the scan, orders and privacy.Your data
Ask us to show or delete your data.Make a complaint
How to reach the grievance officer and what to expect.
Who to write to
| Team | Write about | |
|---|---|---|
| General enquiries | contact@glowvai.in | Anything not listed below |
| Orders and delivery | support@glowvai.in | Order status, missing items, delivery problems |
| Returns and refunds | returns@glowvai.in | Return requests, refund status |
| Partners and brands | partners@glowvai.in | Partner stores, brands, suppliers, riders |
| Careers | careers@glowvai.in | Jobs and internships |
| Press and media | press@glowvai.in | Interviews, media kit, quotes |
| Privacy and data | privacy@glowvai.in | Access or delete your data |
| Grievance officer | grievance@glowvai.in | Complaints under the e-commerce rules |
Faster on WhatsApp: +91 89778 55998. Or use the contact form.